Frequently Asked Questions.
Below you'll find answers to some of the most commonly asked questions regarding our products, ordering process, and policies. If you require further assistance, please don’t hesitate to contact our support team.
Ordering & Payment
How do I place an order?
You may place an order directly through our website. Simply select your desired items, add them to your cart, and proceed to checkout. You will be guided through a secure process to complete your purchase.
Which payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Can I modify or cancel an order once it has been placed?
If your order has not yet been processed, we will do our best to accommodate modifications or cancellations. Please contact us promptly at [support email/contact link].
Shipping & Delivery
Do you offer international shipping?
Yes. We ship worldwide. Shipping fees and delivery times vary depending on destination and will be clearly displayed at checkout.
What is the estimated delivery time?
Domestic (U.S.): 3–7 business days
International: 7–21 business days
You will receive a tracking link via email once your order has been dispatched.
How can I track my shipment?
Once your order ships, we will email you a tracking number. You may use this to follow your shipment’s progress in real-time.
Returns & Exchanges
What is your return policy?
We accept returns on most items but not all, within 14 days of delivery, provided the item is unused, in original condition, and accompanied by the original packaging. Some exclusions may apply for hygiene or custom items.
How do I initiate a return?
To begin the return process, please visit our [Returns page] or contact our customer support team for guidance.
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you wish to replace an item, we kindly ask that you initiate a return for a refund and place a new order for the desired product. This ensures availability and expedites the processing of your request.
Account & Security
Do I need to create an account to place an order?
No, you may check out as a guest. However, registering for an account allows you to track orders, save your shipping information, and manage your order history with ease.
Is my personal and payment information secure?
Absolutely. Our website uses industry-standard encryption and secure payment gateways to ensure your data is protected at every step.
Still Have Questions?
If your question was not addressed above, please reach out to our customer care team at support@cuvierre.com or visit our Contact Page
We’re available:
- Monday – Friday,
- 9 AM – 5 PM CET